Re: [photoshopgroup] Re: CS4 Install issue.

Here is their latest reply to my providing them with a call back time on Friday evening Eastern Standard Time.

"I would like to inform you that we are not able to call you at your specific time on friday because of Thanksgiving day so please provide the new call back time on Friday between 3 AM to 12 Noon EST .

Also you can provide the call back details on Monday between 5am–2pm PST .

I hope this will address your concern."

I requested a call back on Friday, but they say they can not call me back on Friday because of Thanksgiving day. I thought that Thanksgiving was on Thursday, not Friday. But then ask me to provide a call back time and date on Friday. I damn sure am not waking up at 3:00 AM for this, and have plans for Friday morning and afternoon. And where did the Monday between 5:00 AM and 2PM Pacific Standard Time come from?

My response will be pretty much my comment above.

The SAGA continues. Mind you that this started on November 8.

From: Laurie Solomon <ls1000@live.com>
To: photoshopgroup@yahoogroups.com
Sent: Thu, November 25, 2010 10:30:01 AM
Subject: Re: [photoshopgroup] Re: CS4 Install issue.

 

>I was thinking the same thing, but decided to go by what Adobe says. They should be the experts on this.

 

You would think; buy don't count on it.

 

From: Ted S

Sent: Thursday, November 25, 2010 7:32 AM

To: photoshopgroup@yahoogroups.com

Subject: [photoshopgroup] Re: CS4 Install issue.

 

 

I have the 64 bit version of Windows.

I was thinking the same thing, but decided to go by what Adobe says. They should be the experts on this.

--- In mailto:photoshopgroup%40yahoogroups.com, "Laurie Solomon" <ls1000@...> wrote:
>
> Of course, it may depend on if you are trying to install and use Elements 6 in the 32 bit version or 64 bit version of Win 7. Since I do not use Elements, I do not know if Elements 6 is or is not compatible with Win 7 x86 with or without being run in Windows XP compatibility mode. I do know that I installed Photoshop CS4 in a Win 7 x64 machine without problems; the installation installed both the x86 and x64 vewrsions of Photoshop CS4.
>
> From: barry hirneisen
> Sent: Wednesday, November 24, 2010 4:33 PM
> To: mailto:photoshopgroup%40yahoogroups.com
> Subject: RE: [photoshopgroup] Re: CS4 Install issue.
>
>
> Ted,
> I don't understand why you can't install Elements 6 in Win 7. I have Elements 4 installed on a laptop running Win 7. If I want to use the program, I have to run it in compatibility mode but it is installed and it does work.
>
> Grandpa
>
>
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>
> ----------------------------------------------------------
> To: mailto:photoshopgroup%40yahoogroups.com
> From: miamited33156@...
> Date: Wed, 24 Nov 2010 17:38:16 +0000
> Subject: [photoshopgroup] Re: CS4 Install issue.
>
>
> I have done what Adobe said to to. I got as far as step 2. When I tried to install CS4, again it did not like my serial number. Still no luck. I did not think that an upgrade would install over a demo program, but they said to do it, so I tried.
>
> I have responded to Adobe again letting them know what they told me to do did not work. That I am fustrated and upset that this has taken over three weeks and I still can not install the software that I purchased.
>
> Their other option was to purchase Photoshop elements 9 for $99.00, then purchase the CS5 upgrade for $599.00. I don't see me spending $700.00 when I can purchase Paint Shop Pro for $99.00 and do the same things with my photography that I was doing with photoshop.
>
> I will let you know of any other updates.
>
> --- In mailto:photoshopgroup%40yahoogroups.com, Ted Silverman <miamited33156@> wrote:
> >
> >
> > Ok, Here is what happened. I was trying to install the photoshop CS4 upgrade
> > without installing Elements first. After numerous emails back and forth with
> > Adobe, here is what I have to do.
> >
> > 1) download the Elements 9 demo. (Elements 6 is not compatable with Windows 7)
> > 2) install Elements 9 demo.
> > 3) install the photoshop CS4 upgrade.
> > 4) uninstall the Elements 9 demo.
> >
> > I don't know that I will have time to do this the next few days, but once I do,
> > I will report back.
> >
> > Hope this helps the people that emailed me that they were having the same issue.
> >
> > Ted
> >
>