Well,m I never heard from Adobe to resolve the issue. What WONDERFUL customer service. I honestly can't believe the incompetence and complete lack of care for a customer. I even came across a CSR on the phone who instead on interrupting me every time that I started to speak.
They have lost a customer and I have purchased PaintShop Photo which will do what I need to do with my photos. This program is fully compatible with photoshop plugins, etc. And it is less than $100.00.
--- In photoshopgroup@yahoogroups.com, Ted Silverman <miamited33156@...> wrote:
>
> Here is their latest reply to my providing them with a call back time on Friday
> evening Eastern Standard Time.
>
>
> "I would like to inform you that we are not able to call you at your specific
> time on friday because of Thanksgiving day so please provide the new call back
> time on Friday between 3 AM to 12 Noon EST .
>
> Also you can provide the call back details on Monday between 5amâ€"2pm PST .
>
> I hope this will address your concern."
>
> I requested a call back on Friday, but they say they can not call me back on
> Friday because of Thanksgiving day. I thought that Thanksgiving was on Thursday,
> not Friday. But then ask me to provide a call back time and date on Friday. I
> damn sure am not waking up at 3:00 AM for this, and have plans for Friday
> morning and afternoon. And where did the Monday between 5:00 AM and 2PM Pacific
> Standard Time come from?
>
> My response will be pretty much my comment above.
>
> The SAGA continues. Mind you that this started on November 8.
>
>
>
>
>
> >
> >From: Laurie Solomon <ls1000@...>
> >To: photoshopgroup@yahoogroups.com
> >Sent: Thu, November 25, 2010 10:30:01 AM
> >Subject: Re: [photoshopgroup] Re: CS4 Install issue.
> >
> >
> >>I was thinking the same thing, but decided to go by what Adobe says. They
> >>should be the experts on this.
> >
> >You would think; buy don’t count on it.
> >
> >
> >
> >From: Ted S
> >Sent: Thursday, November 25, 2010 7:32 AM
> >To: photoshopgroup@yahoogroups.com
> >Subject: [photoshopgroup] Re: CS4 Install issue.
> >
> >
> >I have the 64 bit version of Windows.
> >
> >I was thinking the same thing, but decided to go by what Adobe says. They
> >should be the experts on this.
> >
> >--- In mailto:photoshopgroup%40yahoogroups.com, "Laurie Solomon" <ls1000@>
> >wrote:
> >>
> >> Of course, it may depend on if you are trying to install and use Elements 6 in
> >>the 32 bit version or 64 bit version of Win 7. Since I do not use Elements, I
> >>do not know if Elements 6 is or is not compatible with Win 7 x86 with or
> >>without being run in Windows XP compatibility mode. I do know that I installed
> >>Photoshop CS4 in a Win 7 x64 machine without problems; the installation
> >>installed both the x86 and x64 vewrsions of Photoshop CS4.
> >>
> >> From: barry hirneisen
> >> Sent: Wednesday, November 24, 2010 4:33 PM
> >> To: mailto:photoshopgroup%40yahoogroups.com
> >> Subject: RE: [photoshopgroup] Re: CS4 Install issue.
> >>
> >>
> >> Ted,
> >> I don't understand why you can't install Elements 6 in Win 7. I have Elements
> >>4 installed on a laptop running Win 7. If I want to use the program, I have to
> >>run it in compatibility mode but it is installed and it does work.
> >>
> >> Grandpa
> >>
> >>
> >>
> >>
> >>
> >>
> >>
> >>
> >>
> >>
> >> ----------------------------------------------------------
> >> To: mailto:photoshopgroup%40yahoogroups.com
> >> From: miamited33156@
> >> Date: Wed, 24 Nov 2010 17:38:16 +0000
> >> Subject: [photoshopgroup] Re: CS4 Install issue.
> >>
> >>
> >> I have done what Adobe said to to. I got as far as step 2. When I tried to
> >>install CS4, again it did not like my serial number. Still no luck. I did not
> >>think that an upgrade would install over a demo program, but they said to do
> >>it, so I tried.
> >>
> >> I have responded to Adobe again letting them know what they told me to do did
> >>not work. That I am fustrated and upset that this has taken over three weeks
> >>and I still can not install the software that I purchased.
> >>
> >> Their other option was to purchase Photoshop elements 9 for $99.00, then
> >>purchase the CS5 upgrade for $599.00. I don't see me spending $700.00 when I
> >>can purchase Paint Shop Pro for $99.00 and do the same things with my
> >>photography that I was doing with photoshop.
> >>
> >> I will let you know of any other updates.
> >>
> >> --- In mailto:photoshopgroup%40yahoogroups.com, Ted Silverman <miamited33156@>
> >>wrote:
> >> >
> >> >
> >> > Ok, Here is what happened. I was trying to install the photoshop CS4
> >>upgrade
> >>
> >> > without installing Elements first. After numerous emails back and forth with
> >>
> >> > Adobe, here is what I have to do.
> >> >
> >> > 1) download the Elements 9 demo. (Elements 6 is not compatable with Windows
> >>7)
> >> > 2) install Elements 9 demo.
> >> > 3) install the photoshop CS4 upgrade.
> >> > 4) uninstall the Elements 9 demo.
> >> >
> >> > I don't know that I will have time to do this the next few days, but once I
> >>do,
> >>
> >> > I will report back.
> >> >
> >> > Hope this helps the people that emailed me that they were having the same
> >>issue.
> >> >
> >> > Ted
> >> >
> >>
> >
> >
> >
>
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